Full Time Customer Engagement Agent

Customer Service | Mexico City, Mexico

We started iZettle with a single mission: to empower small-business owners to sell smarter by offering them the tools typically reserved for bigger players. We are looking for the best and brightest to help us get it done. Our fast-growing start-up was founded in 2010 and currently has approximately 430 employees across its 12 operating countries, with offices in Amsterdam, Berlin, London, Madrid, Mexico City, Sao Paulo, Edinburgh and Stockholm (HQ).

 

We are looking for Customer Engagement Agents to join the highly motivated Customer Engagement team in Mexico who are committed to delivering outstanding and professional service.

 

Responsibilities:

  • Provide customers with information on how to use the iZettle app and card reader to accept credit card payments.
  • Provide customer support either by email, phone, in person and on social media in a friendly and effective way.
  • Ensure the delivery of the objectives and KPIs set by the headquarters.
  • Increase the number of active users.
  • Lower response times and number of interactions.
  • Keep a high ratio of Customer Satisfaction.
  • Communicate with the rest of the team and other areas.
  • Periodically carry out projects to improve the area’s effectiveness and efficiency.

Requirements:

  • Punctual, proactive, fast learner, self-driven & open to feedback.
  • Full-time availability (Monday-Friday, Saturdays 9-16hrs).
  • Students or graduates (preferably humanities or engineering).
  • You have a positive attitude and are a genuine team player.
  • Good grammar and punctuation skills in Spanish.
  • Knowledge and interest in gadgets, apps, mobile devices, internet, social media, electronics, technology, IT and similar.
  • Previous experience in customer service, call centers, hospitality industry is a plus.
  • Preferably previous experience selling or offering customer support in cellphone companies.
  • Preferably previous experience in courier / logistics companies.
  • English 80%.

 

Sounds exciting? Please submit your CV and cover letter in English as soon as possible.

 

When working at iZettle, you can expect interesting challenges, as well as a great team. Join us to get a chance to truly make a difference for entrepreneurs all around the world!