Flight Services Specialist
Description
Summary:
The Flight Services Specialist role is comprised of a combination of responsibilities from Fleet Management. This role’s schedule could be on the overnight hours or a swing shift starting in the early morning hours. Responsibilities include being the main point of contact on their shift for Pilot, Vendor and Client communications ensuring an efficient and safe operation for all flights (on and off Jet Linx Fleet) and escalating to appropriate team(s) when necessary.
Duties & Responsibilities:
- Serve as overnight liaison for flight crews and all other departments for flight assignments, flight planning, and flight following.
- Monitor aircraft in-flight (flight following emails, calls, weather, in-flight diversions, emergencies) and establish contact with appropriate parties in the event of unscheduled events or itinerary changes.
- Perform flight log entry and verification and record keeping including fuel expense reporting.
- Review any new bookings and changes to current flights assessing all operational aspects to include but not limited to runway/airport conditions, NOTAMS, curfews, facility amenities, any reservation requirements.
- Work with appropriate department(s) on flight releases and distribute crew briefings and trip sheets.
- Book Pilot Airlines needed to/from Training events and Crew Swaps.
- Review any necessary reports (fuel reports, endurance reports, seven-day NOTAM outlook, etc.) and flag any potential issues/questions to appropriate team(s).
- Manage daily ops review process and follow-up on any open items or communicate changes that could affect the next day’s trips.
- Assist in recovering any Member/Charter/Owner mechanical issues or pop-up/ASAP flights in a timely manner with efficiency and effectiveness.
- Serve as overnight point of contact for wholesale charter flights, including any quote requests, changes to current trips, and any other communication/action needed.
- Update any off-fleet vendors with any changes to currently booked flights and serve as main point of contact during shift.
- Work on other duties, including, but not limited to, searching for hard quote options for clients and assisting with any invoicing of wholesale charter flights and/or outsourced member flights.
- Interact directly with Members and Owners via telephone, fax, text, email, or in person; understanding when to escalate as needed.
- Communicate flight itineraries and details regarding shift events to local Concierge teams through pass down emails, phone calls etc.
- Regular and predictable attendance.
- Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
- Performs other duties as assigned.
Knowledge, Skills & Abilities:
- Familiarity with FAA Regulations and general aviation flight operations
- Ability to work both independently and as part of team
- Experience managing and prioritizing multiple searches, projects, and relationships
- Familiarity with general aviation flight operations and Flight Operation System (FOS)
- Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
- Proficient in Microsoft Office Suite
- Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
- Ability to handle and maintain the confidentiality of sensitive information
- Ability to exercise independent judgment, discretion, and initiative
- Self-motivated and willingness to take initiative to research and resolve problems
- Ability to work with frequent changes in procedures, directions, and outcomes
- Ability to work overnight hours, weekends, flexible schedules
- Operate office equipment as needed
Education and Work Experience:
- Bachelor’s degree or equivalent
- 2-5 years of aviation experience
- Or a combination of training, education, and experience equivalent to the standards listed above that provides the required knowledge, skills, and abilities
Physical Requirements:
- Majority of work is completed in a normal office work environment
- Prolonged periods of sitting at a desk and working on a computer
- Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
- Must be able to move up to 25 pounds on an infrequent basis