The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies.
As a Customer Service Specialist, you will thrive in a busy and target-driven environment, you will manage all aspects of the Group’s player experience by honing your natural customer service talents and offering players top level support and assistance with any queries via multiple channels of communication. You will be responsible for troubleshooting all player matters before escalating if all measured have been exhausted. You will strive to ensure the player’s experience is a positive one, and finally you will be on top of your game when having to inform players of any upcoming promotions.
And this is not all. While working night shift, you will rotate between 4 nights on and 4 days off; leaving you with plenty of free time for yourself and your personal development. Night shift pay is also enhanced so you will receive a higher salary and you’ll get a company paid dinner each night you're in the office. In addition, taking a taxi to and from the office between 10 pm and 6 am will be covered by the company.